1. Who we are
This website, www.soddel.com, is operated by SOD.DEL NV, registered office at Groeningenlei 16, 2550 Kontich, Belgium, company number (KBO/BCE) 0883.602.001, VAT BE 0883.602.001 (hereafter "SOD.DEL", "we", "us"). SOD.DEL NV is the data controller for the personal data processed through this website. Where an operating company of the SOD.DEL group (SOD.DEL BENELUX NV, DISTRIVRAC SARL or DISTRICHEM BV) handles your enquiry commercially, that company acts as a joint controller with SOD.DEL NV for the follow-up of your request.
Questions about this policy or about your personal data: privacy@soddel.com or +32 2 526 92 10.
2. What data we process, why and on which legal basis
| Situation | Data | Purpose | Legal basis (GDPR art. 6) |
|---|---|---|---|
| Contact, sample or quotation request (forms, e-mail, telephone) | Name, company, function, e-mail, telephone, country, message content, product and volume of interest | Answering your request, preparing a quotation, sending samples and technical documentation | Steps prior to a contract (art. 6.1.b) and our legitimate interest in responding to business enquiries (art. 6.1.f) |
| Customers and suppliers | Business contact details, order, delivery and invoicing data, correspondence | Performing the contract, logistics, invoicing, customer service, regulatory documentation (SDS, CoA, REACH) | Performance of a contract (art. 6.1.b); legal obligations in accounting, tax, customs and chemicals legislation (art. 6.1.c) |
| Newsletter and insights | E-mail address, name, company, opening and click statistics | Sending our insights and product news | Your consent (art. 6.1.a); for existing customers our legitimate interest in direct marketing (art. 6.1.f), always with an unsubscribe link |
| Website use | IP address, browser and device data, pages visited, referrer, approximate location | Running the site securely, measuring audience and improving content | Strictly necessary cookies: legitimate interest (art. 6.1.f); analytics and marketing cookies: your consent (art. 6.1.a) — see our Cookie policy |
| Job applications | CV, motivation letter, contact details | Recruitment | Steps prior to a contract (art. 6.1.b) |
We do not process special categories of personal data and we do not take decisions based solely on automated processing.
3. Who receives your data
Your data is accessible to the SOD.DEL employees who need it for the purposes above, and to the group companies named in section 1. We share data with service providers acting on our instructions (processors): website hosting and maintenance, e-mail and office software, CRM and ERP systems, newsletter tooling, carriers and freight forwarders for sample and order shipments, and our accountants and auditors. Where required, we share data with public authorities (tax, customs, chemicals regulators) and with our producer partners when a technical question has to be answered by the manufacturer — in that case only the information strictly needed for the question.
Some of our providers process data outside the European Economic Area. In that case we rely on an adequacy decision of the European Commission or on the Standard Contractual Clauses, supplemented where needed by additional safeguards.
4. How long we keep your data
| Data | Retention |
|---|---|
| Enquiries that do not lead to a contract | 24 months after our last contact |
| Customer and supplier records | Duration of the relationship plus 10 years (Belgian accounting and tax obligations); REACH and safety documentation 10 years after the last supply, as required by Regulation (EC) 1907/2006 |
| Newsletter | Until you unsubscribe |
| Website statistics | See the retention periods in our Cookie policy |
| Job applications | 12 months after the end of the procedure, unless you agree to a longer period |
5. Your rights
You have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to data portability and, where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal. You may object at any time to the use of your data for direct marketing.
To exercise your rights, write to privacy@soddel.com or to our postal address. We may ask you to confirm your identity. We answer within one month; this period may be extended by two months for complex requests, in which case we will tell you.
If you believe we have not handled your data correctly, you can lodge a complaint with the Belgian Data Protection Authority: Gegevensbeschermingsautoriteit / Autorité de protection des données, Drukpersstraat 35, 1000 Brussels, www.gegevensbeschermingsautoriteit.be, contact@apd-gba.be.
6. Security
We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access and misuse: access control, encrypted connections (TLS), back-ups, and confidentiality obligations for our staff and providers.
7. Links to other websites
This site contains links to the websites of our producer partners and other third parties. We are not responsible for their content or their handling of your personal data; please consult their own privacy policies.
8. Changes
We may update this policy, for instance when our services or the law change. The date at the top shows the current version. Material changes will be announced on this page.